Privacy Policy 18jl – Player Personal Data Protection

1Introduction

Welcome to the 18jl Privacy Policy. This document explains in detail how we — the 18jl online gaming platform — collect, use, store, and protect your personal data when you use our website and mobile app.

We understand that personal data is a sensitive matter. As a responsible platform, we are committed to managing your information transparently, securely, and in line with industry best practices. This policy is formulated in accordance with applicable data protection requirements in Malaysia.

This Privacy Policy applies to all users of the 18jl platform, including website visitors, registered members, and any individual who interacts with our platform through any digital channel.

2Personal Data We Collect

18jl collects your personal data through several methods — directly when you register or interact with the platform, automatically through tracking technologies, and in some cases through trusted third parties.

Data you provide directly:

Data collected automatically:

• IP address, device type, operating system, and web browser used.
• General location data (country / city) based on IP address.
• History of gaming activity, deposits, withdrawals, and bonus usage within the platform.
• Time and duration of game sessions, pages visited, and interaction patterns within the platform.
• Cookie data and device identifiers for security and user experience purposes.

3How We Use Your Data

The data we collect is used solely for legitimate, stated purposes. 18jl does not use your data for any other purpose without first obtaining your renewed consent.

• Account Management: Create, verify, and manage your member account, including the KYC process.
• Transaction Processing: Process deposits, withdrawals, and all financial activities within the platform.
• Platform Security: Detect and prevent fraud, hacking, multiple account use, and illegal activities.
• Customer Support: Respond to inquiries, resolve complaints, and provide technical assistance.
• Platform Improvement: Analyze usage patterns to improve user experience, interface design, and system performance.
• Service Communications: Send important notices related to your account, changes to terms, or security updates.
• Marketing (with consent): Send promotional offers, bonuses, and campaign information to members who have consented to receive them.
• Legal Compliance: Meet reporting and compliance requirements with relevant regulatory bodies and authorities.

4Data Sharing with Third Parties

18jl does not sell your personal data. However, in operating the platform, we may need to share certain information with carefully selected third parties bound by strict confidentiality obligations.

Categories of third parties that may receive your data:

• Payment Processors: Financial institutions, banks, and digital wallet operators that process your financial transactions.
• Game Provider: Third-party game developers who provide game content within the 18jl platform — data shared is limited to game session identifiers only.
• KYC Service Provider: An identity verification company that helps verify your documents and personal information.
• Legal Authority: Law enforcement agencies or regulatory authorities when required by law or court order.
• Technical Infrastructure Provider: Cloud computing and hosting service providers that store our platform data.

5Data Security

We implement comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

• Transmission Encryption: All communications between your browser and 18jl servers are secured with TLS 1.3 protocol and 256-bit SSL certificates.
• Storage Encryption: Sensitive data such as passwords are stored in hashed form using the bcrypt algorithm. Financial information is encrypted at rest.
• Access Controls: Only authorized personnel with a legitimate business need may access your personal data. This access is monitored and audited on a regular basis.
• Continuous Monitoring: Threat detection and security monitoring systems operate 24 hours a day, 7 days a week to identify suspicious activity.
• Two-Factor Authentication: 18jl supports two-factor authentication (2FA) as an additional security layer for your account.
• Regular Security Audits: Our platform undergoes regular security testing and vulnerability assessments conducted by independent parties.

While we make every effort to protect your data, no security system can guarantee 100% protection online. You also play an important role by keeping your password confidential and enabling 2FA on your account.

6Data Retention Period

18jl retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for as long as your account is active and for a minimum period of 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for 7 years from the transaction date in accordance with financial reporting requirements.
• KYC Documents: Retained for the duration of the active account and 5 years after account closure or the last transaction date.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution.
• Cookie & Analytics Data: Retained for no more than 13 months from the date of collection.

Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

7Cookies & Tracking Technologies

18jl uses cookies and similar tracking technologies to enhance user experience, ensure platform security, and analyze usage patterns.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how visitors use the platform to help us improve performance and interface.
• Functional Cookies: Store your personal preferences such as language, display settings, and session information for a smoother experience.
• Analytics Cookies: Helps us understand platform traffic and usage patterns for continuous improvement purposes.

8Your Rights Regarding Personal Data

As a user of the 18jl platform, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, contact the 18jl support team via LiveChat within the platform. We will respond to your request within 30 business days. In complex cases, this period may be extended to up to 60 days with prior notice.

9Children's Data Protection

The 18jl platform is strictly for adult users aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.

Parents or guardians who become aware that their underage child has registered an account at 18jl are requested to contact our support team immediately so that appropriate action can be taken.

10Third-Party Links & Services

The 18jl platform may contain links to third-party websites or services, including game providers and service partners. This privacy policy applies solely to the 18jl platform and does not cover the privacy practices of third-party websites.

We encourage you to read the privacy policy of any third-party website you visit through links on our platform. 18jl is not responsible for the privacy practices or content of those third-party websites.

Third-party game providers operating within the 18jl platform are bound by data protection agreements that prohibit them from collecting or using your data beyond the scope of the services provided.

11Changes to This Privacy Policy

18jl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, technology, legal requirements, or other operational reasons.

When significant changes are made, we will display a clear notice on the platform's homepage and send notifications to registered members via email or in-app notification at least seven days before the changes take effect.

12Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please contact our privacy team through the following channels:

• LiveChat: Live support is available 24 hours a day, 7 days a week via the chat icon within the platform.
• Email: [email protected] — We respond to all privacy enquiries within 3 business days.
• Account Portal: Log in to your account and access the "Privacy & Security" section to manage your data settings directly.

For official requests regarding data rights (access, correction, deletion), please clearly state the type of request and include relevant account information to expedite processing.